WORKFLOW

Site Inspection and Coordination
We check and assess if minimum requirements are followed and we ensure that works progress as intended, both in terms of quality and compliance.

Installation
We set up and mount the equipment as per store’s requirement.

Commissioning and Testing
We conduct required tests and procedures based from performance standards of equipment installed.

Orientation and Training
We discuss basic troubleshooting, equipment calibration and standard preventive maintenance tasks to the store’s management and personnel.

MAINTENANCE AND REPAIR

SERVICE CALLS
We have established guidelines and procedures in determining whether a service call fall under the following categories:

Emergency – these calls are responded to, within the following time frames after the problem had been thoroughly screened and troubleshot over the phone prior to technician dispatch.

Response Time
Service calls are responded within the following time frames:
– Within Metro Manila – within four (4) hours upon receipt of call.
– Outside Metro Manila – within twenty-four (24) hours upon receipt of call.
– Off-island – availability of flights.
– Uptime is within twenty-four (24) hours after the arrival of the technician at the store.

Non-emergency – a 24-hour turnaround time is being practiced. Our technicians are equipped with motorcycles and mobile phones to avoid any factor that may hinder their deliveries of services.

Inquiries – all service inquiries are accepted on weekdays during normal business hours.

WARRANTY

Global Access-abilities, Link, Inc. warrants the supplied equipment to be free from manufacturing defects in material and workmanship under normal use and conditions for the period of one (1) year.

The warranty does not cover the equipment if:

1. Tampered, opened or repaired by any person unauthorized by Global Access-Abilities Link, Inc.;
2. Damaged due to negligence on the part of the restaurant;
3. Exceeded the warranty period